Terms of service
TERMS OF SERVICE
Welcome to NVWAURBAN.
These Terms of Service ("Terms") govern your access to and use of the NVWAURBAN website, online store, products, and services (collectively, the "Services"). NVWAURBAN is operated by [COMPANY NAME] Limited, registered in Hong Kong ("NVWAURBAN," "we," "us," or "our").
By accessing or using our Services, placing an order, or purchasing products from us, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Returns & Exchanges Policy.
If you do not agree with these Terms, please do not use our Services.
1. Eligibility
By using our Services, you represent that you are at least 18 years old, or have reached the age of majority in your jurisdiction, and are legally able to enter into a binding agreement. If you are purchasing on behalf of another person, you represent that you have the authority to do so.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not:
● Use our website for any unlawful or fraudulent purpose;
● Attempt to gain unauthorized access to our website, systems, or accounts;
● Interfere with the operation or security of our website;
● Upload or transmit viruses, malware, or other harmful code;
● Use automated systems to collect or extract website content without our prior written permission;
● Impersonate another person or entity;
● Provide false or misleading information;
● Interfere with another customer's use of our Services.
We may restrict or terminate access to our Services if we reasonably believe a user has violated these Terms or applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, fiber content, fabric weight, images, colors, sizes, prices, and other product information on our website are accurate.
Colors and product appearance may vary depending on your device, monitor, or screen settings. Product availability may change at any time.
We may modify product descriptions or specifications, change prices, update availability, limit quantities, discontinue products, and correct errors or inaccuracies in product information, subject to applicable law and without prior notice.
4. Orders and Order Acceptance
When you place an order through our website, you are submitting an offer to purchase the products in that order.
After you place an order, you will receive an order confirmation email. This confirms that we have received your order; it does not necessarily mean your order has been accepted.
We may accept, decline, cancel, or limit an order for reasonable reasons, including product availability, pricing or listing errors, suspected fraudulent or unauthorized transactions, incorrect customer or shipping information, orders that appear intended for unauthorized resale, or other circumstances permitted by applicable law.
If we cancel or modify an order after payment has been received, we will refund the amount charged for the affected products.
5. Prices and Payment
All prices on our website are shown in US dollars (USD). The price applicable to your purchase is the price displayed when you complete your order.
Prices, discounts, promotions, and availability may change at any time.
Depending on your destination, import taxes, duties, customs charges, or other fees may apply. These are the responsibility of the recipient unless otherwise stated at checkout or required by applicable law. See our Shipping Policy for details.
You agree to provide accurate and complete billing, payment, email, and shipping information.
6. Shipping and Delivery
Shipping is provided in accordance with our Shipping Policy.
Shipping Destinations
We currently ship only to the United States, Canada, and Australia.
Shipping Rates
All shipping rates and order thresholds below are in US dollars (USD).
- United States: $3.00 Standard Shipping on orders under $89 USD; free Standard Shipping on orders of $89 USD or more.
- Canada and Australia: $6.00 Standard Shipping on orders under $89 USD; free Standard Shipping on orders of $89 USD or more.
The $89 USD free-shipping threshold is based on your order subtotal, excluding shipping charges, taxes, and duties.
All orders use Standard Shipping. Paid shipping and free shipping use the same service and have the same estimated delivery times. Qualifying for free shipping does not upgrade or speed up delivery.
Processing and Delivery Estimates
Order processing takes place before dispatch and is separate from the delivery estimates below.
Estimated delivery times after dispatch are:
- United States: 6–9 business days.
- Canada and Australia: 8–12 business days.
These estimates begin when your order ships, not when you place your order, and do not include processing time.
Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, customs clearance, incomplete shipping details, or other circumstances outside our reasonable control may affect delivery.
For more information, please see our Shipping Policy and FAQs.
8. Intellectual Property
All content available through our Services — including brand names and logos, product names, product images, photographs, graphics, website design, text, videos, product descriptions, and page layouts — is owned by or licensed to NVWAURBAN and protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes. You may not, without our prior written permission, copy or reproduce our content, modify it or create derivative works, republish it, distribute or commercially exploit it, use our trademarks or logos, or use our product images for commercial purposes.
Nothing in these Terms grants you ownership of or a license to any NVWAURBAN intellectual property except as expressly permitted here.
9. User Reviews and Feedback
If you submit a review, comment, photograph, suggestion, or other feedback, you represent that you have the right to submit that content, and that it will not violate another person's intellectual property rights; contain unlawful, threatening, abusive, defamatory, or misleading material; contain malicious software or harmful code; impersonate another person; or contain false information intended to mislead.
Reviews are published only when they come from genuine customers. We do not publish fabricated, purchased, or incentivized reviews, and we do not selectively display reviews to misrepresent customer experience.
By submitting content, you grant NVWAURBAN a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish that content in connection with our business and marketing, subject to applicable law. We may remove content we reasonably believe violates these Terms or applicable law.
10. Third-Party Services and Links
Our website may contain links to third-party websites, services, applications, or tools. These are not controlled by NVWAURBAN, and we are not responsible for their content, availability, policies, security, or practices. Your use of third-party services is subject to the terms and policies of that third party.
11. Accuracy of Information
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, delivery estimates, or other content. We may correct errors, update information, or cancel affected orders where permitted by applicable law. If an order is affected by a significant error, we will make reasonable efforts to contact you using the details provided with your order.
12. Prohibited Activities
You may not use our Services to violate any applicable law or regulation; commit or facilitate fraud; obtain another person's personal information without authorization; interfere with the security or operation of our website; distribute malware; scrape, copy, or systematically extract website content without permission; misrepresent your identity; abuse, threaten, or harass our employees, representatives, or other customers; or engage in activities that may damage NVWAURBAN or our Services. We may take appropriate action when prohibited activity is identified.
13. Disclaimer
To the extent permitted by applicable law, our Services and website content are provided on an "as is" and "as available" basis. We do not guarantee that our website will always be available, will operate without interruption, will be free of errors, or that all information will always be complete or current.
Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable consumer protection law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, NVWAURBAN and its service providers are not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or purchase of our products, including loss of profits, revenue, or data.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your violation of these Terms, your unlawful use of our Services, or your violation of another person's rights.
16. Termination
We may restrict or terminate your access to our Services if we reasonably believe you have violated these Terms, applicable law, or our policies. Termination does not affect rights or obligations that arose before termination.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
18. Governing Law
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law rules. Nothing in these Terms limits any mandatory consumer rights or protections available to you under the laws of your country, state, province, or other applicable jurisdiction, including statutory rights that apply to consumers in the European Union, the United Kingdom, the United States, Canada, and Australia.
19. Contact Us
Questions about these Terms of Service:
NVWAURBAN is operated by Hong Kong Yuewen Technology Industry Co., Limited
Office: 144–150 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
Email: support@nvwaurban.com
Phone: +86 13480870733
Hours: Monday–Friday, 8:00 AM – 10:00 PM HKT (UTC+8)