FAQS

Check the Size Guide and fit notes on the product page for the style you are buying. Fit and measurements can vary between styles.

Check whether the chart lists body measurements or garment measurements. Garment measurements describe the clothing itself, not your body. Comparing them with a similar garment you already own can help you choose your size.

Follow the fit guidance on the individual product page and consider how you prefer your clothing to fit. If you need help, email support@nvwaurban.com with the product link and the sizes you are considering.

We currently ship to the United States, Canada, and Australia.

For orders under $89 USD, Standard Shipping costs $3 USD to the United States and $6 USD to Canada or Australia.

Orders of $89 USD or more qualify for free Standard Shipping to all three countries. The threshold is based on your order subtotal, excluding shipping, taxes, and duties.

Estimated delivery times after dispatch are:

• United States: 6–9 business days.
• Canada and Australia: 8–12 business days.

Order processing takes place before dispatch and is separate from these delivery estimates. Carrier delays, weather, holidays, customs clearance, or incomplete shipping details may affect delivery.

See our Shipping Policy for full details.

No. Both use the same Standard Shipping service and have the same estimated delivery times. Qualifying for free shipping changes the shipping cost, not the delivery speed.

You will receive a shipping confirmation email with tracking information once your order ships. If tracking has not updated for more than 7 business days, contact support@nvwaurban.com with your order number.

Contact us as soon as possible if you need to correct your address. We will do our best to update it before dispatch, but changes are generally not possible once an order has shipped.

Fabric composition varies by style. Please check the material details on each product page for the exact composition of the item you are buying. Do not assume that all styles use the same fabric blend.

If you cannot find the information you need, email support@nvwaurban.com with the product link.

Follow the care label on your garment and check the product page for any additional care instructions. Care requirements can vary between fabrics and styles.

Please read our Return Policy for eligibility, return time limits, costs, and instructions. If you have a question about a specific order, email support@nvwaurban.com with your order number.

Email support@nvwaurban.com. Include your order number or the relevant product link so we can help with your question.