Shipping Policy

Shipping Destinations

We currently ship to the United States, Canada, and Australia. All shipping rates and order thresholds below are in US dollars (USD).

Shipping Rates & Delivery Estimates

Destination	Orders under $89 USD	Orders $89 USD and over	Estimated delivery after dispatch
United States	$3 USD	Free	6–9 business days
Canada	$6 USD	Free	8–12 business days
Australia	$6 USD	Free	8–12 business days

All orders use Standard Shipping. Paid shipping and free shipping use the same service and have the same estimated delivery times. Free shipping does not include faster delivery.

The $89 USD free-shipping threshold is based on your order subtotal, excluding shipping, taxes, and duties.

Processing & Delivery

Orders are processed before dispatch. The delivery estimates above begin when your order ships and do not include order processing time.

Delivery times are estimates, not guarantees. Carrier delays, weather, holidays, customs clearance, or incomplete shipping details may affect delivery.

Order Tracking

You will receive a shipping confirmation email with tracking information once your order ships.

If tracking has not updated for more than 7 business days, please email support@nvwaurban.com with your order number so we can look into it.

Shipping Address Changes

Please check your shipping address before completing your purchase. If you need to make a correction, contact us as soon as possible. We will do our best to update it before dispatch, but changes are generally not possible once an order has shipped.

Delayed or Missing Deliveries

If your order is taking longer than the estimated delivery window, please contact us with your order number.

If tracking shows your package as delivered but you cannot locate it, check around your delivery location and ask household members or neighbors whether they received it. If it is still missing, contact us with your order number and tracking details.

Duties & Taxes

Import duties, taxes, or customs fees may apply depending on your destination. Where applicable, these charges are the recipient’s responsibility and are not included in shipping fees. Customs clearance may also affect delivery times.

Returns

Please see our Return Policy for return eligibility, time limits, costs, and instructions.

Contact

For shipping questions or help with your order, email support@nvwaurban.com. Please include your order number if you have one.